Shipping Policy

Last updated: September 14, 2026

Overview

This Shipping Policy applies to all orders placed through Nailoriah.

Nailoriah is owned and operated by Danyang Lingju Technology Co., Ltd.

This Policy explains our order processing time, any applicable production time, estimated delivery time, shipping fees, tracking procedures, and how we handle delivery delays, lost packages, and delivery issues.

Purchases, Delivery, Returns, and Refunds

To purchase a product, select your preferred Nailoriah item, add it to your cart, and complete checkout using an available payment method.

Your order will be delivered to the shipping address provided at checkout. You will receive an order confirmation after purchase and tracking information by email once your order has shipped.

To request a return, email service@nailoriah.com before sending the product back. Please review our Return & Refund Policy for return eligibility and instructions.

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Processing times may vary depending on the payment provider.

For questions or issues regarding your order, delivery, product, return, or refund, please contact service@nailoriah.com.

1. Order Processing and Fulfillment Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays generally begin processing on the next business day.

If a product requires additional production or preparation time, the applicable timeframe will be stated on the product page or communicated before shipment. Personalized or made-to-order products may require additional time before dispatch.

During public holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

Once an order has entered processing or shipment preparation, changes and cancellations cannot be guaranteed.

2. Estimated Delivery Time

For orders shipped to the United States:

  • Order processing: 1–3 business days

  • Estimated delivery after dispatch: 7–12 business days

  • Estimated total timeframe: 8–15 business days

Delivery times for other destinations may vary and will be displayed at checkout where available.

All delivery timeframes are estimates and are not guaranteed arrival dates. Delays may occur due to carrier operations, customs inspections, severe weather, public holidays, remote destinations, incorrect delivery information, or other circumstances outside our reasonable control.

3. Shipping Fees

Shipping costs are calculated and displayed at checkout based on the delivery destination, order contents, package weight, and selected shipping method.

Customers can review the applicable shipping fee and estimated delivery timeframe before completing payment. We will not add an undisclosed shipping charge after an order has been placed.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Shipping promotions are subject to the terms displayed on the website at the time of purchase.

4. Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or from facilities operated by our logistics, supply, or fulfillment partners, depending on inventory availability, product type, and delivery destination.

The shipping origin may differ from our registered business address and may vary between orders.

Nailoriah does not guarantee that orders will be shipped from a local warehouse unless this is expressly stated on the applicable product page.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, we will send a shipping confirmation email containing available tracking information, such as a tracking number or tracking link.

Tracking information may take several business days to appear or update after a shipping label has been created or the package has been transferred to the carrier.

If you do not receive a shipping confirmation email after the applicable processing period, please check your spam or junk folder before contacting us.

6. Shipping Address

Customers are responsible for providing a complete and accurate recipient name, telephone number, shipping address, and other required delivery information during checkout.

If you need to correct your shipping information, contact service@nailoriah.com as soon as possible. We will make reasonable efforts to accommodate your request, but an address change cannot be guaranteed after an order has entered processing or shipment preparation.

If a package cannot be delivered because the customer provided incomplete or inaccurate information, additional shipping costs associated with redelivery may be the customer’s responsibility unless otherwise required by applicable law.

7. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the customer’s responsibility.

Customs procedures and clearance delays are controlled by the relevant authorities and may affect the estimated delivery timeframe.

8. Delivery Delays and Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be delayed or lost, please contact service@nailoriah.com with your order number and tracking information.

We will review the available tracking information and, where appropriate, contact the shipping carrier or fulfillment partner to request further information.

Nailoriah does not automatically transfer all responsibility to the customer once a package has been handed to the carrier. Each delivery issue will be reviewed based on the available tracking information and circumstances.

Carrier investigations may require additional time to complete. If a package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check the delivery location and surrounding areas

  • Ask household members, neighbors, reception staff, or building management

  • Confirm that the shipping address on your order is correct

  • Contact the carrier for additional delivery information

If the package remains missing, contact us with your order number and tracking information.

A claim will not be rejected automatically solely because the tracking status shows “Delivered.” We will review the circumstances and available delivery information and assist with the next appropriate steps.

10. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the internal and external packaging

  • A photograph of the shipping label

Please retain the product and all original packaging while we review your request.

For an approved claim involving a damaged, defective, or incorrect product, we will provide an appropriate solution in accordance with our Return & Refund Policy. This may include a replacement, refund, or return instructions at no additional cost to the customer.

11. Returned or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or failure to collect the package, we will contact the customer regarding the available options.

Additional shipping charges may apply if reshipment is requested and the delivery failure resulted from information or actions attributable to the customer.

If the package was returned because of a carrier error or another issue not caused by the customer, we will provide an appropriate resolution without imposing additional shipping costs on the customer.

Contact Us

For questions about purchasing, order processing, shipping costs, tracking, delivery, delays, lost packages, returns, refunds, or damaged products, please contact us:

Brand Name: Nailoriah
Company Name: Danyang Lingju Technology Co., Ltd.
Registered Address: Room 104, Building 6, Tianyue Mingcheng, Danyang Development Zone, Danyang, Jiangsu Province, China
Email: service@nailoriah.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.