Return & Refund Policy

Last updated: September 14, 2026

Overview

This Return & Refund Policy applies to eligible products purchased through Nailoriah.

Nailoriah is owned and operated by Danyang Lingju Technology Co., Ltd.

This Policy explains how to purchase and receive products, when a product may be returned, how to submit a return request, where approved returns should be sent, who is responsible for return shipping costs, and when an approved refund will be issued. Nothing in this Policy limits any consumer rights or remedies available under applicable law.

Purchases and Delivery

To place an order, select your preferred Nailoriah product, add it to your cart, and complete the checkout process using an available payment method. Please provide complete and accurate contact, billing, and shipping information.

After your order is placed, an order confirmation will be sent to the email address provided at checkout. Once your order has shipped, tracking information will be sent by email when available.

Your order will be delivered to the shipping address submitted during checkout. Please inspect your order promptly after delivery.

If your order is delayed, missing, damaged, or incorrect, please contact service@nailoriah.com with your order number and a description of the issue. Please retain the product, packaging, and shipping label while we review your request.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

Your return request must be submitted within this 30-day period. Requests submitted after the return window may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must be:

  • Unused and undamaged

  • In its original condition

  • Returned with its original packaging, accessories, and included materials

  • Accompanied by the order number or other valid proof of purchase

For hygiene and safety reasons, opened or used nail-care, manicure, cosmetic, or personal-use products may be non-returnable when this restriction was clearly disclosed before purchase. This restriction does not apply to products that arrive damaged, defective, incorrect, or materially different from their description.

Personalized, customized, made-to-order, or clearance products may also be subject to return restrictions when those restrictions are clearly disclosed before purchase. These restrictions do not affect claims involving damaged, defective, incorrect, or misdescribed products.

3. How to Request a Return

Before sending any product back, please email service@nailoriah.com and provide:

  • Your full name and order number

  • The product you wish to return

  • The reason for the return

  • Relevant photographs or videos, where applicable

For damaged, defective, or incorrect products, please include clear photographs of:

  • The product

  • The internal and external packaging

  • The shipping label

Our customer service team will review your request and notify you whether the return is approved. If approved, we will provide the correct return address and return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Address

Please do not send returns to our registered business address.

The appropriate return address may vary depending on the product and fulfillment location. Once your return request has been approved, our customer service team will provide the correct return warehouse address and detailed return instructions.

Nailoriah is not responsible for products sent to an unauthorized or incorrect address.

5. Return Shipping Costs

Preference-Based Returns

A preference-based return includes situations where the customer:

  • Changes their mind

  • Orders the wrong product, color, or quantity

  • No longer wants the product

For an eligible preference-based return, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for preference-based returns. Customers should use a trackable shipping service and package the product securely.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or materially different from its description, Nailoriah will provide an appropriate resolution at no additional cost to the customer.

Depending on the circumstances, the resolution may include:

  • A replacement

  • A full or partial refund

  • A prepaid return label

  • Return shipping reimbursement

  • Other reasonable return instructions

Customers will not be required to pay return shipping costs for an approved claim caused by our error or a verified product defect.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at service@nailoriah.com. Please retain the product and all original packaging while we review your claim.

We will not reject an otherwise valid claim solely because the packaging was opened for reasonable inspection.

7. Non-Returnable Products

Unless otherwise required by applicable law, returns may not be accepted for:

  • Products returned after the 30-day return window

  • Used, altered, or intentionally damaged products

  • Products damaged through misuse, improper care, or neglect

  • Opened or used hygiene-related products where the restriction was disclosed before purchase

  • Personalized, customized, or made-to-order products returned for preference-based reasons where the restriction was disclosed before purchase

  • Clearance or final-sale products where the restriction was disclosed before purchase

  • Products returned without prior authorization

  • Products unrelated to the approved return request

These exclusions do not apply where a product arrives damaged, defective, incorrect, or materially different from its description.

8. Refund Process and Timing

After an authorized return has been received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Refunds will generally be processed through the original payment method used for the order. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account. This additional processing time is outside our control.

If you have not received an approved refund after the applicable processing period, please contact your payment provider first and then email us for assistance.

We do not charge cancellation fees or restocking fees unless a specific fee was clearly disclosed before purchase and is permitted by applicable law.

9. Exchanges

If you wish to exchange an eligible product for a different item, please contact us before returning it.

Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.

For damaged, defective, or incorrect products, please contact us before placing a replacement order.

10. Order Changes and Cancellations

To request an order change or cancellation, email service@nailoriah.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

If an order is successfully canceled before shipment, any collected payment will be refunded to the original payment method.

Contact Us

For questions about purchasing, delivery, returns, damaged products, exchanges, or refunds, please contact us:

Brand Name: Nailoriah
Company Name: Danyang Lingju Technology Co., Ltd.
Registered Address: Room 104, Building 6, Tianyue Mingcheng, Danyang Development Zone, Danyang, Jiangsu Province, China
Email: service@nailoriah.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.